The basic orientation of the PRT Group is to be recognized for the quality of the products and providing highest level of customer service by meeting requirements and expectations of the clients to ensure customer satisfaction is the priority objective of its policy.
Based on the quality management system, the company sets as essential requirements:
- The direct, continuous, and permanent commitment of the management in order to continuously improve its effectiveness.
- Customer satisfaction and compliance with the mandatory standards for the products and services offered as well as the applicable contractual rules.
- The increase in the quality level of the services provided and a service based on maximum flexibility efficiency and punctuality.
- The careful selection of suppliers.
- The commitment to ensure that product quality meets customer expectations.
- Continuous updating of the quality management system in all its phases.
The quality management system developed by the company is based on maintaining the requirements specified in the UNI EN ISO 9001:2015 standard.
The dissemination of knowledge and the application of the requirements of the standard and of the quality management system throughout the company are ensured by the constant commitment of the management.